The North Zone (NZ) region in the northern part of Alberta has a population of about a half a million spread over 500,000 square kilometers. The area is served by 34 healthcare centers (HCC) and regional hospitals.
In 2009, ASQ created an overall body of knowledge (BoK) for the entire quality discipline and referred to it as the quality body of knowledge (QBoK). It was revised in 2015, and today, it serves as an overarching BoK for the quality profession.
Did you know that cardiovascular disease (CVD) is the leading cause of death for men and women in the United States? According to the U.S. Center for Disease Control and Prevention, about 610,000 people die of heart disease in the United States each year.
Change is a certainty of life. As we age, interests and preferences evolve, careers experience ups and downs, and relationships begin and end. Change is typically slow enough that we can manage the subtle ebbs and flows with coping mechanisms.
The powerful new tools that drive voice of the customer (VOC) analysis in Quality 4.0 let us see and understand with new clarity products and processes from the customer perspective. If done right, these new approaches can deliver big benefits.