Quality is the ability of a product to meet customer requirements and expectations. Thus, maintaining quality control plays a critical role in supply chains (SC) as a product evolves from raw materials to finished goods.
Quality improvement is a key principle of total quality management and a never-ending process for every organization. A systematic approach is crucial for improving the process and product quality to enhance organizational competitiveness.
The information necessary to support effective decision making, monitor performance and appropriately allocate resources within organizations is derived from measurements. Hence, measurement is a critical management activity.
Over the years, it seems acceptance charts have not received as much attention as control charts even though they have been around since the mid-1950s. That must change. Acceptance charts have great potential for use in managing quality and Six Sigma.